What is included in this service:

Our IT Service Management (ITSM) implementations modernize and streamline your IT operations using the ServiceNow platform. We begin by assessing your existing processes, toolsets, and pain points—then partner with your IT team to design workflows that automate incident, problem, change, and request management.

From initial architecture and configuration to integration with monitoring tools, CMDB design, and service catalog buildout, we ensure your ITSM foundation is aligned with best practices. Our team handles every phase of the implementation—including testing, user enablement, and change management—to ensure a smooth rollout and rapid time to value.

Capabilities:

• Full implementation of ServiceNow ITSM (Incident, Problem, Change, Request, CMDB)
• Design and deployment of service catalogs and knowledge management
• ITIL-aligned process mapping and optimization
• Integration with monitoring, alerting, and CMDB sources
• Implementation of SLAs, automation, and virtual agents
• End-user portal configuration and IT team training

Benefits:

• Improve IT responsiveness and reduce downtime with automated workflows
• Centralize visibility across IT assets and services through the CMDB
• Accelerate incident resolution and root cause identification
• Reduce service desk workloads with self-service portals and virtual agents
• Align IT operations with business goals using real-time analytics and reporting

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