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FAQ

Frequently asked questions about our services.

What types of ServiceNow implementations do you support?

We specialize in ServiceNow HRSD, ITSM EHS, and general platform support.

How long does a typical implementation take?

Project timelines vary based on scope, but most implementations are completed in 8–16 weeks. We offer phased approaches to accelerate time to value.

Can you work with our internal ServiceNow team or partner?

Absolutely. We frequently collaborate with internal teams and other partners to extend platform capabilities and drive shared success.

What makes Serenity different from other ServiceNow partners?

We combine deep ServiceNow and domain expertise in high-hazard, regulated industries. Our team includes some of the most skilled resources in the world, including ServiceNow Master Architects, ensuring technical excellence at every stage.

Do you offer post-implementation support?

Yes—our Premium Platform Support ensures your ServiceNow environment stays optimized, secure, and aligned with evolving needs.

Can you migrate data from our legacy system?

Yes. We provide data mapping, cleansing, and migration services to ensure a smooth transition from spreadsheets or legacy platforms.

Reveal the potential of your ServiceNow platform.