What is included in this service:

Our Premium Platform Support offering is designed for organizations that want more than just a successful go-live. We provide ongoing, proactive support to ensure your ServiceNow environment stays optimized, scalable, and aligned with your evolving business needs.

This service includes platform maintenance, enhancement support, advisory hours, backlog grooming, and rapid response for incidents and break-fixes. We act as an extension of your team—monitoring performance, identifying improvement opportunities, and helping you continually extract value from your ServiceNow investment.

Capabilities:

• Dedicated support team with deep ServiceNow and domain expertise
• Monthly health checks, performance reviews, and optimization recommendations
• SLA-backed support for incidents, defects, and administrative requests
• Minor enhancements, form updates, workflow tweaks, and catalog additions
• Ongoing roadmap and backlog prioritization support
• Knowledge transfer, user enablement, and documentation updates

Benefits:

• Maximize the return on your ServiceNow investment with ongoing expert support
• Keep your platform stable, secure, and aligned with best practices
• Rapidly address evolving business needs without waiting for a formal project
• Offload day-to-day platform maintenance and enhancement tasks
• Reduce downtime and improve user satisfaction with responsive, white-glove support